Symantec Global Services offers deep technical knowledge and proven expertise to secure and manage your information.

Symantec Global Services offers deep technical knowledge and proven expertise to secure and manage your information.

Information can be your greatest asset or your greatest liability. Managed properly, it can accelerate growth. Managed poorly, it can drive up costs and expose your business to risk. Symantec Global Services offerings includes everything from Consulting Services to help you rapidly install and deploy Symantec products, to Managed and Hosted Services to reduce operating expense and improve efficiency
by leveraging Symantec infrastructure and resources, as well as Education and Support.

 

Featured Services includes:

Storage Assessment
Provides an efficiency overview of your organization’s storage environment and identifies ways to optimize your IT operations so that you can stop buying storage. More info

Managed Security Services
Includes comprehensive 24×7 security monitoring, analysis, and management. More info

Business Critical Services: Advanced Access
Delivers fast, direct access to advanced engineers for a flat fee. More info

Sample Education Courses
Receive one-year access to a library of regularly updated web-based training on our products. More info

Consulting Services

Symantec has adopted a partner-led services approach to help organizations manage IT risk and maximize IT performance around Symantec solutions. This affords Symantec customers the broadest set of offerings along with competitive pricing for IT consulting. Use our Partner Locator to find a reseller.Below, you can view examples of the various information technology consulting services and solutions offered by our partner community.

 

Consulting Services: All

Information Management Consulting Services
Information Management Consulting Services include architectural design, implementation and residency for Symantec data protection, archiving and discovery products. Symantec and our global network of IT consulting partners design optimal information management architectures as well as comprehensive deployment plans to help you achieve an accelerated ROI.

Security Consulting Services
Security Consulting Services include architectural design, implementation and residency for Symantec security and compliance products. Symantec and our global network of IT consulting partners design optimal security architectures as well as comprehensive deployment plans to help you achieve an accelerated ROI.

Storage and Availability Consulting Services
Storage and Availability Consulting Services include architectural design, implementation and residency for Symantec storage and availability products. Symantec and our global network of IT consulting partners design optimal storage management and data center optimization architectures as well as comprehensive deployment plans to help you achieve an accelerated ROI.

Education Services

Symantec Education provides a full range of services, including IT training on Symantec software, Certification Programs, and Security Awareness (Cyber Security) Training. Symantec Education develops and delivers high-quality education and IT training using a wide variety of channels, including traditional classroom training, interactive online communities and innovative in-product self-discovery tools.

 

Education Services: All

Technical Training

IT training from Symantec Education enables IT personnel to properly implement and manage Symantec solutions and take advantage of their full functionality.


Certification

Symantec as professional certification program validates an individual’s technical skills, knowledge, and competence in using and managing Symantec applications.


Security Awareness Program

Through information security training, organizations can improve their security posture. By giving employees the knowledge and understanding they need to better protect valuable information assets, businesses can help ensure proactive, security-conscious behavior throughout their organization.

Managed Services

Symantec IT Managed Services enable you to place resource-intensive IT operations under the management of experienced specialists so you can optimize existing resources and focus on strategic IT projects. Delivered under strict service-level agreements (SLAs), Symantec’s IT managed services provide continuous expertise and value through a combination of onsite activities, on-call assistance, and remote monitoring.
Key Benefits
  • Increased operational efficiency
  • Lower costs
  • Reduced exposure to IT risk

 

Managed Services: All

Managed Security Services

Leverage real-time threat monitoring, analysis, and remediation guidance to minimize the impact of security incidents on business operations and reduce overall IT risk.


Managed Enterprise Vault Services

Lighten your IT staff’s administrative load and help them focus on strategic priorities by outsourcing management of Enterprise Vault to our team of archiving experts.


Managed Endpoint Protection Services

Deploy and manage endpoint protection solutions more efficiently combining endpoint protection solutions with 24×7 remote monitoring and onsite managed IT services from security experts.


Managed Backup Services

Improve operational efficiency, reduce costs, and ensure delivery on SLAs by outsourcing all or part of your data protection operations to Symantec.

 

Support Services

The right support plan is an integral component of a complete IT risk management program. Symantec Enterprise Support Services offers a portfolio of options designed to maximize up time, resolve issues quickly and efficiently, and reduce internal IT costs. Our professional team views every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. Which means your organization can count on us to help you get the most from your Symantec technology investments.

 

Support Services: All

Appliance Support Services

Symantec Appliance Support Services help you keep your systems up and running and your staff working efficiently.


Basic Maintenance

Symantec’s entry-level service offering is best suited for organizations that run Symantec products on non-essential systems only.


Essential Support

The recommended appropriate minimum level of support for most enterprises. It provides 24×7 access to Symantec’s support experts, version upgrades, and fast response times.


Business Critical Services: Premier

Our highest level of protection for enterprises that require secure uninterrupted access to their data and applications.


Business Critical Services: Advanced Access

Advanced Access offers 24×7 direct access to advanced-level support engineers providing the highest level technical expertise your business demands.


Business Critical Services: Remote Product Specialist

Product-specific coverage delivered by a designated point of contact backed up by a team of advanced engineers enabling rapid issue diagnosis and quicker problem resolution.


Business Critical Services: Enhancement Services

Enhancement Services are a suite of both Proactive and Technical Services packages which allow you to expand or customize your Business Critical Services offering.


Support Extensions

Support Extensions are Symantec premium services offering designed to meet the support needs of any customer running older versions of our major software products that are approaching, or have reached, End-of-Support Life.